Home /
Customer Service

UK Leaving The EU
Shipping & Delivery
Privacy & Security
Returns & Replacements
Ordering
Payment, Pricing & Promotions
Price Match Guarantee
Back Orders
FAQ

UK Leaving The EU

Goods dispatched outside of the UK are now not liable to pay VAT through our website. This means that there is now a reduction of 20% on the total price of all exports however the customer and end user will now be subject to pay local tax within their destination country, along with customs duty and fees.

Shipping & Delivery

Goods are dispatched on the same working day if ordered before 4pm GMT, otherwise the next working day thereafter. This excludes Saturdays & Sundays, Bank Holidays where there is no postage service available and also Christmas periods where the carriers are using irregular hours (First Monday of December to First Monday of January). Once a package has been dispatched and a tracking number recieved, the goods and service updates are the sole responsibility of the purchaser as the contract between Reloading UK and the purchaser has been fulfilled. We will notify you of a delivery timescale if the estimated delivery date is in excess of 14 working days from the date of the order. Any international orders that cannot be shipped together over seperate order numbers must be made aware to us before shipment commences ie: if two seperate orders cannot be shipped together, we must receive notification of this. We shall not be liable to you for any delay or failure to deliver the goods within estimated timescales.

International Delivery Services Used:

Royal Mail International Tracked & Signed (7-14 Day Delivery Dependent on Location) Tracking Number Provided (Signature May Be Required)

Fedex International (2-7 Day Delivery Dependent on Location) Tracking Number Provided

Hellmann Worldwide Pallet Export for all orders that include brass, bullets, primers, powder, ammunition. Sent using EXW terms (3-28 Day Delivery Dependent on Air or Sea Freight).

We do not allow ordering or collection of items from our premises as we are a mail order only business.

HAZMAT Postage

All Powder, Primers and Ammunition are classed as hazardous materials and therefore must be dispatched using an authorised Hazmat carrier. This comes at an extra cost to the average courier so we charge £20.00 for Hazmat deliveries within the UK if the order is below £500. This is regardless of the quantity of product ordered and regardless of the location within the UK.

As well as these rules, Primers and Ammunition are also licensable, meaning that you must hold a Section 1 Firearms Certificate or Section 2 Shotgun Certificate (dependant on the primers or ammunition you purchase). This means that because we cannot physically check your certificate, these items must be sent to an RFD (Registered Firearms Dealer) for collection by the customer (yourself). This allows you to present a copy of your Firearms/Shotgun certificate to the RFD prior to the goods being handed over.

In order to allow us to keep delivery charges as low as possible, we only dispatch Hazmat materials on a Wednesday. This means that if an order is placed on a Thursday, it will be 6 days before dispatch takes place.

The courier will contact you on the telephone number provided at checkout in order to arrange delivery within 10 working days of order dispatch.

The costs and delivery times for all applicable countries can be seen below and these prices are regardless of quantity/consignment value ordered:

Republic Of Ireland £1840.00 - Delivery Time 10 working days after dispatch.

France £1840.00 - Delivery Time 10 working days after dispatch.

Rest Of Europe £4820.00 - Delivery Time 21 working days after dispatch.

Rest Of World £4820.00 - Delivery Time 21 working days after dispatch.

Privacy & Security

We want to provide you with the safest method for making your payment so we use SagePay and PayPal to collect and process your card payment. This means that you enter your card details directly into the SagePay or PayPal verified payment processing system which complies with the strictest security standards. Our website is fully protected under the current SSL Certificate provided by Go-Daddy.com

Returns & Replacements

To view our returns policy, please click here

If you would like to file a complaint against ourselves or any other online retailer, please follow the link which will guide you through the 'Online Dispute Resolution' (ODR) process or alternatively contact us on the email address provided:

Online Dispute Resolution

Send Email

Ordering

When you place an order through this website we will send you an acknowledgment e-mail. This e-mail is not an order confirmation nor does it indicate that we accept your order. Acceptance of your order and the completion of the contract between you and us will take place on dispatch to you of the goods ordered. If we are unable to supply you with the goods you have ordered or if we discover a mistake in the price or product details then we will send you a response by e-mail explaining why we are unable to accept your order. We reserve the right not to accept any order where the price is incorrect.

Discount coupon codes are valid for a 6 month period from date of issue and are limited to two uses per customer. We reserve the right to cancel a coupon code at any point.

Payment, Pricing & Promotions

If we discover a mistake in the price or product details then we will send you a response by e-mail explaining why we are unable to accept your order. We reserve the right not to accept any order where the price is incorrect. If a product is ordered when a promotion is applicable, any refund given will be in accordance with that promotion regardless of the non-promoted price. Any vouchers or promotions that are issued have a validity period of no longer than 12 months from the date of issue.

We are proud to offer a military and emergency services discount of 5% to any member with valid ID. All we require is for you to email a valid copy of your ID to us within 24 hours of an order being placed and we will then issue a 5% refund on your purchase. If you are a member of the Blue Light Card or Defence Discount Service, a voucher code can be obtained directly from those websites.

Price Match Guarantee

If you find an item cheaper elsewhere (on any UK competitor website) we will guarantee to match that price inclusive of the postage costs on that specific website (special offers not included). The item must be purchasable through the competitor website. Please email us with a link to the competitors product before purchase and we will adjust our price for you.... Its that simple.

Back Orders

All orders that contain a back-order will be held until the back-ordered item arrives into stock.

Estimated average back ordered times can be found on the product page and are subject to change, dependent on manufacturer.

The average back order times (in days) from the point at which the order is placed is shown below:

A-Tec=7
A-Zoom=45
Accuracy Arms=540
ACE=120
ACME=120
ACP=120
ADI=60
Aigle=30
Alan Paine=30
Alliant=180
Armscor=180
ASE=7
Atlas Development Group=330
Barbour=60
Barnes=60
Barrett=270
Berger=270
Bertram=90
Birchwood Casey=30
Bisley=14
Bogs=30
Brattonsound=28
Bushnell=60
Butler Creek=60
Caldwell=90
Captech=120
CCI=540
Cotswolds=90
Country Bumpkin=90
Croots=7
CZ=60
David Nickerson=14
Deerhunter=60
Dillon Precision=28
Double Alpha=120
Federal=540
Fiocchi=540
Forster=60
Frankford Arsenal=120
GM=120
Grubs=14
GSG=60
Harris=30
Hartley=90
Hatsan=90
Henry=90
Hodgdon=180
Hoggs Of Fife=7
Hoppes=60
Hornady=90
House Of Cheviot=90
Hunter=30
IMR=180
Inline Fabrications=60
Jack Pyke=14
Jaeger=120
JCB=60
John Deere=60
Joules=120
KleenBore=90
Lapua=90
Le Chameau=30
LE Wilson=28
Lee Precision=28
LeHigh Defense=270
Leupold=60
Lovex=180
Lyman=30
MagnetoSpeed=60
Magtech=90
Mark 7=28
Mark Todd=14
MEC=120
Merkel=180
Millett=180
MIT Precision=7
Mossberg=90
MTM Case Gard=60
Murom=540
Napier=60
Norma=150
Nosler=120
Opti-Mate=90
Parker Hale=30
Peltor=30
Percussion=90
Peterson=120
Pro Shot=60
Prvi Partizan=120
Quality Cartridge=270
Quinetics=30
Radians=30
Ramshot=180
RCBS=90
Redding=28
Reload Swiss=180
Reloading UK=14
Remington=540
Ridgeline=60
Rocky Mountain Cartridge=270
Ruger=60
Ryedale=30
SAK=7
Savage Arms=180
Schmidt & Bender=90
Schoffel=30
Seeland=30
Sellier & Bellot=180
Shuttle Socks=7
Sierra=90
Simmons=90
Sinclair=270
Speer=120
Squelch=30
Stanley=30
Starline=60
Tasco=60
Tipton=120
Top Brass=270
Tracer=540
Tractor Ted=14
Uncle Mikes=60
Vihtauvouri=180

Winchester=180

FAQ's

For our FAQ section, please click here